This page describes the scope of the standards document.
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The BackOffice Associates® Documentation team is responsible for producing:
- Online help in Flare for DSP
- Installation Manuals and Configuration Manuals for each DSP release
- Developer Manuals and Technical Configuration Guides in the form of KB articles and PDF files
- Articles for the Support KB based on the tickets that support enters
- BackOffice Associates Solutions Documentation Standards (this document)
- BackOffice Associates Solutions Documentation Process
- BackOffice Associates Solutions IGC Documentation Standards
- BackOffice Associates Solutions IGC Documentation Process
- Data Insiders posts based on cConnect content
- Video Use Case Standards – used for creating video walkthroughs
- Videos
- Knowledge Base articles in Zendesk (Overview articles of a process, feature, etc) as defined by support in DT-63 and DT-150.
Refer to BOA Doc Process for information about how the Documentation Team updates the online help and creates print documentation.
This document is divided into these sections:
- Online Documentation Standards – used for creating online help
- Print Documentation Standards – used for creating print manuals