View Charts in dspConduct™
The dashboards included with dspConduct™ provide analytics, metrics, and reporting for:
- Average time taken to complete active requests by governance elements
- Predictive analytics based on active requests indicating the amount of time it may take to complete a Business Process, Scenario or Role that are in process.
- All requests, including archived requests, created vs completed, so that analysis of the request backlog can occur.
- SLA performance analytics to see how separate categories and organizations are performing.
Active requests have a status of Posted, Posted with Errors, Posting Started or Request in Process.
Users assigned to the PowerUser, PowerDesigner and ReadOnly Web App groups can access charts for dspConduct™.
Some chart allows the user to drill down to data in the level below it in the hierarchy to view increasingly more specific data.
The View Data icon to the right of a chart name opens a pane that displays the alternate text descriptions of chart data in a table. If a chart has a legend, click a label in the legend to hide or show that label’s section in the chart.
Hover a cursor over each section of a bar to view the field count or percentage.
If a chart is 3D, a 3D Controls icon is available to adjust the chart angles.
An Administrator can set the number of prior weeks to display on the count metrics charts. Refer to Set Preceding Weeks Count for Dashboards for more information.
dspConduct™ includes the following charts and dashboards:
Access via Category page’s Vertical View
Duration:
- Business Process Request Duration – Displays the average duration in days of active requests for every business process in a category.
- Scenario Request Duration – Displays the average duration in days of active requests in each scenario in a category.
- Role Request Duration – Displays the average duration of active requests by each role in a category.
SLA Percent On Time:
- SLA Percent On Time by Business Process – Displays on time percent for all active requests for each business process in a category.
- SLA Percent On Time by Scenario – Displays on time percent for all active requests for each scenario in a category.
- SLA Percent On Time by Role – Displays on time percent for all active requests for each role in a category.
Predictive:
- Business Process Predictive – Displays days to finish above/below average for active requests for all business processes in the category
- Scenario Predictive – Displays days to finish above/below average for active requests for all scenarios in the category
- Role Predictive – Displays days to finish above/below average for active requests for all roles in the category
The dashboard accessed when the user clicks the Metrics icon on the Business Process page’s Vertical View contains the following charts:
- SLA Percent On Time by Business Process – Displays the on time percent for all active requests for the selected Business Process.
- Business Process Request Duration – Displays the average duration of all active requests for the selected Business Process.
- Active Requests for Business Process – Displays the number of active requests for the selected Business Process.
- All Requests for Business Process – Displays all requests for the selected Business Process by status.
The dashboard accessed when the user clicks the Metrics icon on the Scenario page’s Vertical View contains the following charts:
- SLA Percent On Time by Scenario – Displays the on time percent for all active requests for the selected scenario.
- Scenario Request Duration – Displays the average duration of all active requests for the selected Scenario.
- Active Requests for Scenario – Displays the number of active requests for a Scenario.
- All Requests for Scenario – Displays all requests for a Scenario by status.
The dashboard accessed when the user clicks the Metrics icon on the Role page’s Vertical View contains the following charts:
- SLA Percent On Time by Role – Displays the on time percent for all active requests for the selected role
- Role Request Duration – Displays the average duration of all active requests for the selected role.
- Active Requests for Role – Displays the number of active requests for a role.
- All Requests for Role – Displays all requests for a role by status.
Access via dspConduct™ Dashboard menu
Duration Metrics – Displays the average duration of active requests by category, and provides drill-down access to duration metrics for the child elements (business process, scenario and roles) so that an organization can easily know how long it takes to execute each governance element:
- Category Request Duration
- Business Process Request Duration
- Scenario Business Process Request Duration
- Role Scenario Request Duration
Count Metrics – Displays the number of all requests, including archived requests, created vs. completed by category so that an organization can analyze the backlog of requests. The metrics can assist with decisions about resource allocation and analysis of potential business process issues:
Category SLA Percent On Time – Displays overall comparisons by category of how well organizations are adhering to the agreed upon SLAs. The charts provided drill-down access to display metrics for SLAs for active requests for all business processes, scenarios and roles so the detail of potential bottlenecks in processing requests can be identified:
- Category SLA Percent On Time
- Category, Business Process SLA Percent On Time
- Business Process, Scenario SLA Percent On Time
- Scenario, Role SLA Percent On Time
Business Process Predictive – Displays overall business process comparison of completion dates from the average running business process for all active requests. This dashboard shows based on predictions which processes will be the most and least performing.
Request Predictive – Displays an estimate of when a request will be completed, based on prior average request processing for all active requests..
Request by Category – Displays a count of the current active requests by status for each category.
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