SLA Percent On Time by Business Process Details

Use this page to view details for the SLA Percent On Time by Business Process chart based on active requests.

To access this chart in dspConduct™:

  1. Select dspConduct > Design in the Navigation pane.
  2. Click Vertical View for a category.
  3. Click Metrics tab.
  4. Click SLA Business Process; the details page displays in the child pane.
Field Description
CATEGORY Displays the category on which the chart is based.
BUSINESS PROCESS NAME Displays the business process name in the category.
PERCENT ON TIME For the specific business process, displays the percentage of active requests that were completed on time according to established SLA settings.
TOTAL BUSINESS PROCESS COUNT Displays the total number of times the specific business process occurred in the SLA calculation.
ON TIME BUSINESS PROCESSES For the specific business process, displays how many times it completed on time based on SLA.